Technology 60+
Digital inclusion after 60: accessible technology needs autonomy and human support
An Anatel study developed with UNESCO highlights clear interfaces and human support.
Published November 4, 2026 · ALAVORA editorial analysis
What the study says
On October 28, Brazilian telecom regulator Anatel presented a report on digital inclusion among older adults, developed with cooperation from UNESCO and the Brazilian government. It identifies access, skills and safety barriers and recommends clearer interfaces, digital literacy and in-person human assistance.
Accessibility is more than bigger text
Large type does not fix confusing instructions, too many steps or unclear error messages. Design for autonomy requires understandable journeys, confirmation of actions, accessible help and respect for individual preferences.
What businesses can do
Find where people abandon booking, payment and support processes. Test with users of different ages and backgrounds. Keep human alternatives for complex issues, and never assume an app should be the only channel. Privacy and fraud awareness also matter.
The ALAVORA perspective
Technology should not equate age with inability. It should remove barriers, preserve choice and increase independence. Progress is meaningful when more people can participate safely and confidently.
Sources and methodology
Factual claims were checked against the original publication. Business recommendations are ALAVORA editorial analysis, not claims made by the source.
Original source — Anatel — 28/10/2026 ↗What changes for businesses and people?
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